InsTIL

InsTIL is designed & developed by ITIL certified professionals on Microsoft .Net platform using ITIL best practices to deliver end to end infrastructure management solutions for business. InsTIL implements the critical processes areas under IT Service Management.

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  • InsTIL HOME
    • About Us
    • Contact Us
  • InsTIL SERVICE DESK
    • Asset Management
    • Incident & Incident Plus
    • Configuration Management
    • Change Management
    • Technology overview
  • SUPPORT DESK
    • Video Demos
    • User Manuals
    • System Requirements
  • KNOWLEDGE DESK
  • PARTNER DESK
  • PRICE DESK
  • COMPARE DESK
    • InsTIL vs AdventNet
    • InsTIL vs PRD Help Master
    • InsTIL vs Web Help Desk
    • InsTIL vs Sys Aid
    • InsTIL vs Front Range Solutions
    • InsTIL vs BMC Remedy
    • InsTIL vs Lan Desk
    • InsTIL vs HP Open View

Video Demos

InsTIL Asset management

  • How to Import Users from Active Directory ?
  • How to add components and link to an asset ?
  • How to create a Domain entry & Credential for AD integration ?
  • How to Discover Asset information through Auto Discovery Feature ?
  • How to Rediscover an Asset ?
  • How to Reset Password for an account ?
  • How to create and Assign Task ?
  • How to Link a User with an Asset ?

InsTIL Incident management

  • How to Configure Automated Service Desk ?
  • How to Assign a call to a Technician / vendor ?
  • How to classify a call ?
  • How to log a call ?
  • How to create a Domain entry & Credential for AD integration ?
  • How to create and manage FAQ ?
  • How to create a Knowledgebase repository ?
  • How to Reset Password for an account ?
  • How to create and Assign Task ?
  • Technician Call Update process
  • Call log process with an Auto Service Desk Feature enabled
 

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Products: InsTIL Asset | InsTIL Incident & Incident Plus | InsTIL Configuration Management | InsTIL Change Management

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