InsTIL Configuration Management

  • Presents the dependencies between various assets, people, documentation, SLAs, warranties, process, networking and even physical infrastructure required to run a “service”

Organizations need solid processes to support IT infrastructure configuration management. With InsTIL Configuration Management, every CI is uniquely identified by its type, status & relationships/dependencies and associations to other ITIL processes and the information is stored in the centralized repository - Configuration Management Database. This enforces adherence to control procedures, status accounting, verification & audit of CI’s, thus providing a sound IT infrastructure configuration foundation to quickly respond to business demands on IT services.

InsTIL Configuration Management fully ITIL ready and is easy to implement. It requires no programming and installs in minutes (not hours or days!) and yet has all the great features that you really need:

  • Create a centralized repository of your IT assets (hardware, software, networks including contracts & SLAs) and take full control of your infrastructure easily and quickly
  • Ensure each Configuration Item (CI) & its relationship with other CIs is accurate and up-to-date
  • Maintain & manage all Configuration Items (CI) and their relationships in centralized configuration management database (CMDB) and share it with IT managers, service desk agents, & technicians
  • Reports on CIs and their relationships to incidents , problems & changes
  • Group Services and include them in the CMDB

InsTIL Configuration Management

InsTIL Configuration Management helps you take control of your IT Systems by helping you manage Configuration Items (CIs) & Relationships faster with minimal risk and least impact on resources. Create a complete and comprehensive repository of your IT Systems and manage it with ease!

InsTIL Configuration Management – Configured for Ease

InsTIL Configuration Management allows organizations to easily adopt ITIL-based configuration management processes & procedures to improve the quality of IT services management via:

  • Configuration Item (CI) information accuracy (maintained in a centralized Configuration Management Database (CMDB)).
  • Shared CI information across all Service Management processes (Change Management, Incident Management, Release Management, Problem Management etc.)
  • Preserving CI integrity & reducing support complexity & overheads.
  • Minimizing the loss of or inappropriate use of valuable CI’s (CI status accounting & control procedures).
  • Insights into CI historical information & trends highlighting individual CI effectiveness, impact & operational concerns.
  • Application of stringent Configuration Management procedures that instills confidence in IT staff to implement a Request for Change (RFC’s) in the live environment.
  • Simplifying legal audit obligations by integrating CI verification process into the process workflow (verification brings to light all CI’s that do not conform to the IT infrastructure for example, missing from inventory, unlicensed software etc.)
  • Access to critical CI information to aid pro-active planning to improve IT infrastructure security (for example, License Management).
  • Comprehensive reporting on CI and its associated costs, licenses fees, annual repairs & maintenance etc. to facilitate financial planning for Configuration Management.

InsTIL Configuration Management lays the foundation to control your IT Systems. With Ease!

Find out how you can take control of your IT Systems